If you are having any problems that require tech support, please read below first. The answer might just be on this page!

Troubleshooting #

– Run updates on your device.

– Restart your device.

– Make sure your device is fully charged.

Experiencing Slow Internet? #

If you are experiencing issues with Zoom and/or your Internet connection, like:

– Garbled sound

– Choppy video

– Blotchy / Pixelated video

This may be a network issue. Please help us troubleshoot by doing a speed test via Google. Go to Google.com and search for ‘speed test’ then click on RUN SPEED TEST.

If your Internet speed test result is good/better, then other factors may be affecting your connection:

– Other devices are using the network: someone watching a smart TV.

– Signal quality: You are too far from the Wi-Fi access point.

– Device specs: an older device might struggle to process all the signals.

You may want to try the following:

– If you have other devices connected to the internet, please disconnect them (especially video streaming that uses a lot of bandwidth).

– Move closer to your Wi-Fi access point.

– Connect directly to the router with an ethernet cable.

If you continue to experience problems, please contact your internet provider. Keep in mind that you may experience slow internet due to the high volume of people simultaneously connected. If you have tried everything on this page and you will have issues, please sign in to your Veracross portal and submit a tech support ticket.