If you are having problems with your Outlook email app, restart your laptop first! Is the problem still there? Read the troubleshooting steps below.

I’m not Receiving Emails on my Outlook App #

1. Check your server and Wi-Fi connectivity: At the bottom right corner of the Outlook App, make sure it says All folders are up to date. Connected to: Microsoft Exchange. If your email is not connected to Microsoft Exchange, then it will say Needs Password. In that case, click on that message and type your password. Refresh the app by clicking on the refresh icon located at the top left corner. Please refer to the image below:

2. Check your Outlook’s Junk folder.

3. Your Outlook app may be working offline. Look for Working Offline at the bottom of your Outlook window. If you see this text, choose the Send/Receive tab at the top of the screen, then choose the Work Offline button to disable offline mode. Click here for more information.

4. Quit/Close the Outlook App and make sure you are connected to Wi-Fi. Open a web browser and see if you can browse the internet. If not, check your network connection. Re-open the Outlook App and check if your emails have come through.

5. Focused Inbox: This feature separates your inbox into two tabs—Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible—but out of the way—on the Other tab. The emails you may be expecting could be in the Other tab.

6. Access your Outlook account on the web.